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Support Group Services Pty Ltd (SGS) has created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with SGS. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.

Website Usage Information
We use your IP address to help diagnose problems with our server, and to administer our Web site. However, we do not link your IP address to any personally identifiable information. We use tracking information to determine which areas our site users visit based on traffic to those areas. SGS does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.

The Information We Collect
Our registration forms require users to give us contact information that may include name, email address, format preference (HTML vs. Text), address, and financial details, credit card details and similar information. We do not request sensitive information from our visitors, such as race, religion or social security numbers. We use customer contact information from the registration forms to send the user requested information about our company. We never sell or trade any of our customer information with companies other than those whose products we sell. We do not knowingly collect personal information from children under the age of thirteen.

This site contains links to other sites. SGS is not responsible for the privacy practices or the content of such Web sites. We recommend that you review the privacy policies of these sites and determine if that site protects your privacy in a responsible manner and to your satisfaction.

Security Technology
SGS has made a substantial investment in the latest server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a secure data centre. These investments mean that information about the identity and preferences of individual members is never accessible to anyone outside SGS. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

Email Newsletter
When you subscribe to the SGS Email Newsletter, we will use the email address and format preference you provide to send you updates on the latest products available, notification of product marketing or training events, and strategies to make your next product purchase from us a success. You may remove your name from this list at any time by sending an email to

SGS News/SGS Press Releases
When you subscribe to SGS News & SGS Press Releases, we will use the email address and format preference you provide to send you SGS product and case study announcements, and SGS press releases. You may remove your name from this list at any time by sending an email to

If you need to change your e-mail address, you can unsubscribe from our mailing lists and sign up again using your new information.

We may conduct occasional online surveys via our website or via an email newsletter. These surveys are entirely voluntary and you may easily decline to participate.

This site allows users to email us to remove their information from our database so that they will not receive future communications or to no longer receive our service. We provide you the opportunity to opt-out of receiving communications from us easily and promptly. Our unsubscribe requests are processed immediately. Users can also correct, update or access their information by emailing us at

Acquisition or Changes in Ownership of SGS
In the event that SGS (or a substantial portion of its assets) is acquired, customer information would be considered part of those assets, and may be part of those assets that are transferred.

Policy Modifications
We may change this Privacy Policy from time to time. If/when SGS makes changes to this privacy statement, we may highlight the changes on our homepage and may/may not email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Contacting SGS about Privacy and
If you have any questions about our privacy statement, the information we have collected from you online, the practices of this site, or your dealings with this Web site, please contact:

  Privacy Officer
Support Group Services Pty Ltd
PO Box 442
Williamstown VIC 3016


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