Support Group Services

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Customer satisfaction equals success
  • It costs ten times more to attract a new customer than it does to keep an existing one.

  • Eight out of ten complaining customers will do business with you again if you resolve a complaint in their favour.

  • Typically dissatisfied customers will tell 8 to 10 people about their problem.

  • If you resolve a complaint on the spot most people will do business with you again.

The key to retaining your existing customers is to ensure that they are happy and satisfied. The more you know about your customers, the better prepared you are to communicate effectively with them.

At Support Group Services, we understand that customer retention is imperative for a business to succeed in today's marketplace. In order to maximise retention, a business' service levels and sales strategies must be of impeccable standards. That's why we treat your customers as if they were our own.

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